From cold showers to freezing rooms, it’s a nightmare when your boiler stops working, especially in the depths of winter. However, a boiler problem doesn’t have to be a hassle thanks to this guide the expert Gas Safe registered boiler specialists at Greenstar, one of the most trusted plumbing and heating company's in the South, have put together to help you understand what to do when your heating or hot water stops working. 

Step 1 – call a Gas Safe registered boiler engineer

As a broken boiler is potentially dangerous, the first thing to do is to call a fully qualified Gas Safe registered engineer to come to your home and assess the situation. Our Greenstar boiler repair service is fast and reliable, so you know that when you call us on 01202 355344, we will arrive on time and fully prepared. We also offer an OAP discount on our boiler repair service. 

Step 2 – Assess the issue with your boiler

When you speak to your boiler engineer, make sure you give them all the details you can about the boiler problem so they can make an informed judgement on the issue and advise you accordingly. Common problems include the pilot light is not burning or is orange instead of blue, the boiler is making unusual noises, its pressure is either too high or too low, and issues with the thermostat. Our friendly team has many years’ experience helping our customers find effective boiler repairs so if you’re not sure what to look out for, they are more than happy to help. 

Step 3 – Consider if you can stay in your house during the boiler repair 

Once you have called your Gas Safe boiler engineer, the next step you’ll need to take is to assess if the situation for you and your family is safe. If the boiler repair is going to take a few days to complete, or if your engineer has declared your boiler to be dangerous, it’s certainly worth considering finding alternative accommodation, with family and friends for example, until it’s fixed. 

Step 4 – Prepare for your boiler repair 

If you choose to stay in your home while the boiler repairs are being carried out, ensure you can keep warm with extra layers of clothes and blankets. If you can, ask a friend or relative if you can use their bathroom to wash in, as a cold wash at the sink in mid-winter isn’t only pretty uncomfortable, but it can potentially lead to illness.  


If you need a boiler repair, call our team of qualified Gas Safe registered engineers today on 01202 355344 for a fast and reliable service.