As the South's leading boiler installers, Greenstar were contacted by a customer whose old boiler had broken down & so needed an urgent replacement.
The team was contacted on a Saturday morning by the customer who had a fairly urgent request for a new gas boiler to replace their old, faulty one that had failed. We called her back and talked through the problem, giving her some advice and an estimate for the work, and arranged to visit the site Monday morning.
After conducting the survey, our Gas Safe engineer advised the customer on replacing her old boiler with a new one and the customer with more than happy with our advice and we arrange to carry out the work on the Friday.
After a discussion about her households needs and her budget, we installed a Worcester 8000 Life 30kw condensing boiler, complete with a vertical flue and a Salus wireless programmable room stat to make controlling the home’s heating and hot water a breeze. We also fitted a Worcester Greenstar system filter alongside the boiler which will help protect the system from debris and pollutants and therefore help improve its performance and extend its life.
As Greenstar is an official Worcester Gold accredited installer, we were able to provide the customer with a 12-year guarantee, which gives her over a decade of peace of mind, and we included the first-years boiler service absolutely free of charge.
This particular installation was more difficult than most as we completed the entire job during the covid-19 lock down and had to adhere to strict social distancing and hygiene measures. As the customer’s old system had failed, her need for a replacement boiler was urgent and couldn’t wait for restrictions to be lifted.
The customer was delighted with the service she received from the whole Greenstar team and is very happy with the quality of the installation. She said: “We are very pleased with all of the work, and the information given by all of staff at Greenstar Property services and will have no doubts in recommending you to anyone who needs work doing”.