Emergency Worcester Boiler Replacement
As the South’s leading heating and plumbing company, Greenstar was recently contacted by a family who needed an emergency boiler replacement after their old system broke down.
As the customer had young children at home, replacing the boiler quickly was absolutely essential in order to ensure their safety and comfort.
So we could provide the customer with an accurate quotation, our friendly team asked a few questions on the phone to provide them with an estimated cost there and then.
At this point, our Gas Safe engineers would usually conduct a site visit to confirm and finalise the initial quotation but as this case was particularly urgent, we came up with a faster solution. Instead of the site visit, we asked the customer to provide us with pictures, taken on their phone, of the exiting boiler, pipework and flue so we were able to confirm the quote over the phone.
Installing the new boiler
As they were happy with the price, we arranged for the Greenstar team to visit and install the brand new boiler within 48 hours of their initial call to us.
Our Gas Safe engineers arrived right on time and installed a Worcester 30i combi boiler, which would give the customer instant hot water, a very important consideration for any busy family home. We also fitted a Worcester Comfort 1FR controller, a Worcester Greenstar system filter and an inline scale reducer to help ensure the boiler’s efficiency and prolong its life.
As we are Gold Accredited installers of Worcester Bosch boilers, the UK’s leading manufacturer of quality heating systems, we were able to give the customer a full 10-year guarantee on their new boiler installation.
The customer was delighted with their new combi boiler and was very impressed with the speed of our installation which meant disruption in their household was kept to a minimum.