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Boiler Installation Terms and Conditions


  1. All the terms of the contract between the Customer and the Company are contained in this document and written specifications (if any) provided to the Customer. No variation of the terms shall bind either party unless such variation is made in writing and signed by the party to be bound.
  2. The Company, having discussed with the Customer the requirements for the installation of the heating products as listed in the quotation, may need to carry out a survey to take detailed measurements and or specifications and any Contract is subject to the surveyor’s report and findings. The Company reserves the right to decline the work detailed on the Contract should its surveyor(s) think fit to do so. Should this action become necessary, the liability of the Company in these circumstances is limited to the refund of any deposit paid by the customer and these sums will be refunded immediately.
  3. Delivery / installation timescales are approximate and shall be deemed to commence with effect from settlement of all details of the order and receipt of payment of any deposit where applicable and are made subject to fires, strikes or lockouts and any other causes beyond the contract of the Company interfering with its execution or completion of the Contract. Time shall not be deemed to be the essence of the Contract. Should the Company be required to amend the scheduled Installation Date due to engineer availability, then the Company shall not be held liable to compensate for Loss of Earnings. Every effort will be made to notify you (The Customer) of any change to the scheduled Installation Date at the earliest availability.
  4. We will carry out the work during working hours Monday to Friday, but may on occasion need to use a reasonable amount of overtime to achieve completion. This may include additional days for the installation when planned. It is a condition of this contract that your approval of such overtime is granted although we will endeavour to minimise any disruption or inconvenience. Should any overtime or unsociable working hours be specifically requested by you or any special arrangements charged for and not agreed in the quotation, it may be necessary for us amend the quotation. These charges will be explained at the time and prior to the overtime or unsocial working hours commencing. We will need access to the relative property at all reasonable time whilst the work is being executed and would expect free use of water electricity and gas to enable us to complete the work in accordance with this Contract.
  5. Payment of the Contract balance is due immediately upon completion of the work to your reasonable satisfaction. When payments have be made to the Company’s agent or representatives, the Company must retain a copy of the Contract or invoice with the payment indicated and receipted by the person of whom the payment is handed.
  6. Interest at 2% over Bank base rate, will be charged on any overdue balance daily until payment is made. ROMPALPA CLAUSE-All goods supplied remain the property of the Company even though installed by way of a lien until fully paid for. The guarantee shall be null and void if payments are not made on the due dates and the above conditions not adhered to.
  7. In the event of suspension or cancellation of the work at the request of the Customer, or lack of instruction or delay on site caused by matters beyond the control of the Company any extra expenses thereby incurred or losses suffered shall be chargeable to the customer along with reasonable addition for administration and overhead costs. This condition shall not be construed as to affect any statutory or common law rights of the Customer.
  8. It is the Customer’s responsibility to ensure that any licence, permit or other authority necessary for the execution of the work is obtained and that existing property boundaries are correctly defined.
  9. Whilst every care will be taken by the Company it accepts no liability for any damages to plaster work, decoration, flooring etc, which may be consequent upon the carrying out of the work detailed, unless specifically provided for in the quotation. Cuts or holes made to allow for equipment will be made good but not permanently finished or redecorated. Floor boards will be re-instated where necessary, but special and/or laminated floors cannot be permanently re-fixed. Any carpets which have to be lifted will be re-laid to the best of our engineer’s ability, however we cannot be held responsible for carpets which have been nailed or glued down. It should be anticipated that an amount of re-decoration may be required and this will be the Customer’s responsibility and is not included in the price. Similarly the Company accepts no responsibility for damage which is attributable to structural defect or weakness unless such damage results from negligence on the part of the Company, its servants, workmen or assigns.
  10. All new central heating systems/upgrades installed carry a comprehensive 12 month labour warranty from the date of installation. No guarantee can be given on the integrity or suitability of any existing components being connected to and the Company cannot be held responsible for the failure of any such components or defects existing within any part of the original system i.e.) Radiators, pumps, Pipework, Showers Taps etc. Or where issues may arise from any changes in water pressure due to the conversion from a tank fed supply to either mains or sealed type systems.
  11. As it is necessary that all pipes are accessible we will not normally bury them in solid floors or walls and pipes will be exposed in these situations. Boxing in of pipe-work is not included unless specifically detailed in the quotation. If we remove boxing, it will be down to the engineer’s discretion if the boxing is to be put back.
  12. The quotation given by Greenstar Property Services Ltd is a fixed price for the specification of the boiler installation. The quotation does not include existing issues which we may come across during the installation with your gas, heating, plumbing or electrical system. Should we find issues with your existing system these will be brought to your immediate attention and a quote for any additional work because of these findings will be given.
  13. Where combination boilers are supplied, hot water flow rates will be reduced if more than one tap or outlet is used simultaneously. This is not a fault and is a characteristic of most combination boilers.
  14. The price we quote does not include the cost of removing any dangerous waste materials, such as asbestos, that we could not reasonably identify when we gave you your quote. You can call a specialist contractor to remove these dangerous materials or we may be able to arrange for them to be removed at an extra cost. When asbestos is removed, you will need to produce a “site clearance for reoccupation” certificate, which you can get from the asbestos removal company, before we continue to work at your property.
  15. The price we quote includes removing all non-dangerous materials, including your old boiler and central heating parts we replace.
  16. The Contract price quoted is subject to any changes in Value Added Tax.
  17. Our engineers may need to gain access to the property main or garage roof – if a vertical flue is installed, condensation pipe coming from loft etc. Greenstar Property Services Ltd and our engineers will be as careful as is practically possible but do not hold any liability for damage to a roof if we have to gain access.
  18. When brickwork, stonework or other masonry has to be made good e.g. Original flue position from old boiler, we require the client to provide the necessary bricks required for making good, with the correct quantity allowed. Greenstar Property Services Ltd will not provide the bricks for these works unless specifically outlined in the quotation provided. Greenstar Property Services Ltd cannot guarantee a match of any bricks and the works will be completed to the best of our engineer’s ability.
  19. On the day of completion should our engineer not be able to commission the new boiler fitted by Greenstar Property Services Ltd due to an existing problem with the existing system which requires another visit/ separate visit a commissioning charge of £95 plus VAT would be made.
  20. Unless stated otherwise, your quote will include a 2 hour chemical powerflush of the existing heating system using cleaning chemicals. This process runs chemicals through the heating system via a powerful powerflush machine to remove sediment which could damage your new boiler. Further flushing may be required for heavily contaminated systems and where this is necessary a quote will be provided.
  21. There are a number of factors which can cause contamination within a heating system following installation, therefore Greenstar Property Services Ltd accept no responsibility for any issues that occur as a result of this. Open vented systems are particularly susceptible to contamination, which can be accelerated due to additional oxygenated water entering the system diluting inhibitor levels.
  22. Unless it is otherwise stated in the quotation Greenstar Property Services Ltd will connect onto your home’s existing electrical system. If the boiler location is changed as part of the schedule of works, then a new fused spur may be required. This quotation does not include the installation of a new fused spur, unless specifically stated. In the event that there is no fused spur present, the boiler will be commissioned on a temporary supply and it will be the home-owner’s responsibly to upgrade the electrical supply to meet current regulations.
  23. If the boiler is to be installed in the loft or at another high location, it is the customer’s responsibility to install any relevant accessibility parts such as fixed loft ladder, lights, fixed surface/platform, hand rails etc as to conform to current building regulations.
  24. If your quote includes converting from a tank fed hot water and/or heating system to mains pressure hot water or sealed heating, your existing system will be subject to increased pressures within the pipework and Greenstar Property Services Ltd do not accept any responsibility for any issues that occur as a result of doing so.
  25. Your quote assumes that the existing gas supply pipework will supply an adequate amount of gas to the new boiler (according to the replacement boiler manufacturer’s minimum requirements) and that no more than a 1mbar pressure drop is recorded across this pipework, unless otherwise stated. Any upgrade needed to achieve these requirements will be chargeable and quoted in advance of any work commencing. You are free to put this additional work to tender, and likewise ask Gas Safe Register to confirm this for you. However please note, a return visit to commission and test this so that we can sign the boiler off will be chargeable at £95 plus VAT.


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