Professional, Positive & Approachable

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  • Reliability & timekeeping
  • Tidiness
  • Workmanship
  • Courtesy

Our customer complaints procedure

We have an excellent Checkatrade rating.

If you have a complaint about our company we want to hear about it, and we'll do our best to put it right. Our customer complaint procedure has the following goals: to deal with complaints fairly, efficiently and effectively to ensure that all complaints are handled in a consistent manner throughout to increase customer satisfaction to use complaints constructively in the planning and improvement of all services The complaint procedure: Greenstar would like to sort out any complaint as soon as possible. Most complaints can be resolved informally. In the first instance contact us by phone or in writing by email or letter. We take complaints very seriously and the matter will be investigated and you will receive a swift response with a suggestion to resolve the matter. If you feel the need to make a complaint then please write to us at: Unit 1 7 Priestly Road Wallisdown Bournemouth Dorset BH10 4AW.

Expert service

CRB – All our engineers are fully vetted by the Criminal Records Bureau Qualifications – All our engineers are fully qualified and experiences in their trades Uniforms – All our engineers all wear clean cooperative uniforms Vehicle – All our engineers will arrive at your property in a recognisable Greenstar vehicle Insurance – All our engineers carry public liability insurance by law to meet with regulations Driving licence – All our engineers have their driving records checked with DVLA and are fully insured

Company policies

Charges – Our charges are transparent, quoted when you book a job, clearly shown on the back of invoices Invoice – A VAT invoice will be produced for each job Guarantee – Workmanship is covered by a 12 month guarantee. Any issues that arise from our workmanship that you are not happy with, or believe are not up to the standards you expect, please contact us and we'll get an engineer to rectify the problem Ongoing Customer Service – We are here to assist you and help wherever we can

Client testimonials