Our customer complaints procedureWe have an excellent Checkatrade rating.
If you have a complaint about our company we want to hear about it, and we'll do our best to put it right. Our customer complaint procedure has the following goals: to deal with complaints fairly, efficiently and effectively to ensure that all complaints are handled in a consistent manner throughout to increase customer satisfaction to use complaints constructively in the planning and improvement of all services The complaint procedure: Greenstar would like to sort out any complaint as soon as possible. Most complaints can be resolved informally. In the first instance contact us by phone or in writing by email or letter. We take complaints very seriously and the matter will be investigated and you will receive a swift response with a suggestion to resolve the matter. If you feel the need to make a complaint then please write to us at: Unit 1 7 Priestly Road Wallisdown Bournemouth Dorset BH10 4AW.